aqujili | Frequently Asked Questions

You must be at least 21 years old to register and play at aqujili. This is a strict platform requirement — not just a recommendation. Age is verified during registration and again during KYC. Any account found to have been registered by someone under 21 will be closed immediately, and any balance may be forfeited.

No. Each player is allowed only one aqujili account. Duplicate accounts are prohibited under our Terms and Conditions and will be closed. If you have trouble accessing your existing account, contact our support team via live chat or at [email protected] before attempting to register again.

Contact the aqujili support team via live chat or email [email protected]. Have your registered email address and mobile number ready. Our team will assist you through the account recovery process. Do not share your password with anyone — aqujili staff will never ask for it.

You will need a valid Philippine government-issued ID — such as a PhilSys ID, passport, driver's license, SSS card, or UMID card. The document must be valid, clear, and in your own name. You may also be asked to submit a selfie for identity confirmation. KYC is required before withdrawals are processed.

Most deposits via GCash, Maya, and online banking are processed quickly. Processing times may vary depending on your bank or e-wallet provider. If a deposit has not appeared in your aqujili balance within a reasonable time, contact our support team with your transaction reference number. For full details, visit the Deposit page.

aqujili operates exclusively in Philippine Peso (PHP). All deposits, game balances, bets, winnings, and withdrawals are in PHP. There are no currency conversion fees. You see exactly what you deposited in your account balance.

Yes. KYC identity verification must be completed before withdrawals are processed. You can deposit and play while your KYC is pending, but withdrawal requests will only be approved after your identity has been verified. We recommend completing KYC as early as possible to avoid delays.

Withdrawals must be sent to an account registered in your own name. aqujili does not process withdrawals to third-party accounts. This policy is in place to protect players from fraud and to comply with standard financial verification requirements.

Yes. Sports betting at aqujili covers Philippine Basketball Association (PBA) games along with other local and international sports markets. Live in-play betting is available during select matches, allowing you to bet while the game is ongoing. Visit the Bet section for current offerings.

Yes. The full aqujili platform is mobile-optimised and works on any modern smartphone or tablet through your browser — no app download is needed. Casino games, slots, live casino tables, and sports betting are all available on mobile exactly as they are on desktop.

Yes. aqujili has a VIP rewards program that recognises consistent players. You earn points through qualifying wagers, and as you accumulate points your tier advances, unlocking exclusive benefits. Visit the VIP page for a full breakdown of the program structure and how to participate.

Yes. All connections to aqujili are encrypted via SSL, which means your personal data and transaction details are protected in transit. On your personal device, your session is as secure as your device itself — use a unique password and lock your phone when not in use. Avoid logging in on shared or public devices when possible.

Contact our support team immediately via live chat or at [email protected]. Do not wait. Our team can review recent account activity and help secure your account. Change your password as soon as you regain access, and make sure your registered mobile number is up to date so OTP codes go only to you.

No. aqujili staff will never ask for your password, OTP, or full payment account details — under any circumstances. If you receive a message claiming to be from aqujili asking for this information, do not respond. Report it to us immediately. This is a common phishing tactic.

Yes. aqujili provides session break options that allow you to pause your account for a defined period without permanently closing it. During a break, you will not be able to log in, deposit, or place bets. Contact support if you need help activating this feature.

No. aqujili does not guarantee wins, promised returns, or risk-free profits. All casino game and sports betting outcomes are determined by random or real-world events. Gaming at aqujili is entertainment — treat it as such. Only play with money you can comfortably afford to lose, and never chase losses. See our Responsible Gaming page for full information and account tools.

Start by using the self-management tools in your aqujili account — set a deposit limit, review your transaction history, or activate a break. Speak with someone you trust, or contact our 24/7 support team at [email protected]. Acting early is always the right move. For a full guide and self-check questions, visit our Responsible Gaming page.